Refund policy

🚚 Shipping Policy

Last updated: March 23, 2026

At Motsonkosi, every product is crafted on demand to ensure quality, exclusivity, and sustainability. All orders are fulfilled through our trusted global production partners.

📦 Order Processing & Fulfillment

  • All products are made to order
  • Fulfillment time: 2–5 business days
  • Orders are processed Monday to Friday (excluding holidays)

Once your order is fulfilled, it is handed over to the shipping carrier.

🌍 Shipping Destinations

We proudly ship worldwide, including:

  • Canada
  • United States
  • Europe
  • United Kingdom
  • Australia
  • Africa
  • Asia
  • South America

Shipping availability may vary depending on the destination and local carrier coverage.

⏱️ Estimated Delivery Times

Delivery times begin after fulfillment:

Region Estimated Delivery
Canada 3–7 business days
United States 3–7 business days
Europe & UK 5–10 business days
Australia & New Zealand 5–12 business days
Africa, Asia & South America 7–20+ business days

⚠️ Delivery times are estimates and may vary due to:

  • Customs processing
  • Carrier delays
  • Weather or logistical disruptions

💸 Shipping Costs

  • Shipping fees are calculated at checkout based on:
    • Product type
    • Weight
    • Destination

🎯 Free shipping is available on orders over $75 USD (or equivalent in local currency).

🏭 Fulfillment Locations

To reduce delivery time and costs, orders are fulfilled from the closest available facility:

  • Canada
  • United States
  • Europe (including Latvia & Spain)
  • United Kingdom
  • Australia

If a product is unavailable in a nearby facility, it may be shipped internationally.

🌐 Customs, Duties & Taxes

🇨🇦 Canada

  • GST/HST is calculated at checkout
  • Orders typically ship domestically
  • No additional customs fees apply

🇺🇸 United States

  • Sales tax may apply depending on the state
  • Calculated at checkout
  • Orders ship domestically, no import duties

🌍 International Orders

  • Orders shipped outside Canada or the U.S. may be subject to:
    • Import duties
    • Customs fees
    • Local taxes (VAT, GST, etc.)

📌 These charges are not included in the product or shipping price and are the responsibility of the customer.

Motsonkosi is not responsible for delays caused by customs.

📦 Order Tracking

  • Once your order ships, you will receive a tracking number via email
  • Tracking updates may take 24–48 hours to appear

⚠️ Shipping Issues

Lost or Delayed Packages

If your order is significantly delayed or lost, please contact us and we will assist you.

Incorrect Address

  • Customers are responsible for providing accurate shipping information
  • Orders returned due to incorrect addresses may require additional shipping fees

🚫 Undeliverable Packages

If a package is returned due to:

  • Failed delivery attempts
  • Incorrect address
  • Refusal to pay customs fees

You may be responsible for reshipping costs.

📩 Contact Us

For any shipping-related questions or concerns:

📧 Email: info@motsonkosi.com