Shipping policy
All Motsonkosi products are made to order, ensuring premium quality and reduced waste.
📦 Processing & Fulfillment
- Fulfillment time: 2–5 business days
- Orders are processed Monday to Friday (excluding holidays)
Once fulfilled, your order is shipped with tracking.
🌍 Estimated Delivery Times
Delivery times begin after fulfillment:
- Canada: 3–7 business days
- United States: 3–7 business days
- Europe & UK: 5–10 business days
- Australia & New Zealand: 5–12 business days
- Africa, Asia & South America: 7–20+ business days
⚠️ Delivery times are estimates and may be affected by:
- Carrier delays
- Holidays
- Customs processing
💸 Taxes & Duties
🇨🇦 Canada
- GST/HST is calculated at checkout and included in your total
- Orders ship domestically
- No additional customs fees apply
🇺🇸 United States
- Orders ship domestically
- Applicable state sales tax may be calculated at checkout
- No additional import duties apply
🌐 International Orders
- Orders shipped outside Canada or the United States may be subject to:
- Import duties
- Customs fees
- Local taxes (VAT, GST, etc.)
📌 These charges are not included at checkout and are the responsibility of the customer.
📦 Fulfillment Locations
To ensure faster delivery, orders are produced at the nearest available facility:
- Canada
- United States
- Europe
- United Kingdom
- Australia
Some items may ship internationally if not available locally.
📍 Tracking
- A tracking number will be provided once your order ships
- Please allow 24–48 hours for tracking updates
⚠️ Important Notes
- Incorrect shipping addresses may result in delays or additional fees
- Motsonkosi is not responsible for customs delays or carrier issues beyond our control
📩 Need Help?
📧 Email: info@motsonkosi.com