Terms of service

Last updated: March 23, 2026

Welcome to Motsonkosi (“we”, “us”, “our”). These Terms of Service (“Terms”) govern your access to and use of our website, products, and services (collectively, the “Services”).

By accessing, browsing, or purchasing from our Services, you agree to be bound by these Terms. If you do not agree, you must not use our Services.

1. 🌍 Eligibility & Use of Services

You must be at least the age of majority in your jurisdiction to use our Services or make a purchase
You agree not to use our Services for:
- Illegal or fraudulent activities
- Violating any laws or regulations
- Unauthorized or abusive use of the platform

We reserve the right to:

Refuse service
Cancel orders
Suspend accounts

at our sole discretion, where necessary to protect our business or comply with laws.

2. 🛍️ Products & Availability

All products are made to order through our fulfillment partners
Availability may vary depending on region and production capacity

We strive for accuracy, however:

Product descriptions, images, and pricing may contain minor errors
Colors and placement may vary slightly due to screen settings and production processes

We reserve the right to:

Correct errors
Update product information
Modify or discontinue products without prior notice

3. 💳 Pricing & Payments

Prices are displayed in local currency at checkout (CAD, USD, or equivalent)
Full payment is required at the time of purchase

Accepted payment methods include:

Shopify Payments
PayPal
Other secure payment gateways

By submitting an order, you authorize us and our payment providers to charge your selected payment method.

Taxes

Applicable taxes (GST/HST, VAT, or sales tax) are calculated at checkout where required
International orders may be subject to additional duties or taxes imposed by local authorities

4. 🚚 Shipping & Delivery

Fulfillment time: 2–5 business days
Delivery times vary by region and are estimates only

We are not responsible for delays caused by:

Shipping carriers
Customs clearance
Weather or external disruptions

International Shipping

Orders may be subject to:
- Import duties
- Customs fees
- Local taxes

These charges are the responsibility of the customer.

5. 🔁 Returns, Refunds & Replacements

Because all items are made to order:

We only accept returns or replacements for:

Defective items
Damaged products
Misprints or manufacturing errors

How to Request

Contact us within 30 days of delivery
Provide:
- Order number
- Clear photos of the issue

Approved claims may result in:

Replacement product
Refund to the original payment method

We reserve the right to deny claims that do not meet these conditions.

6. 🧠 Intellectual Property

All content on our Services, including:

Logos
Designs
Text
Graphics
Product concepts

are the exclusive property of Motsonkosi and protected by international intellectual property laws.

You may not:

Copy
Reproduce
Distribute
Modify
Commercially exploit

any content without prior written consent.

7. ⚠️ Limitation of Liability

To the fullest extent permitted by law:

Motsonkosi shall not be liable for:
- Indirect or consequential damages
- Loss of profits, revenue, or data
Our total liability for any claim shall not exceed:
the amount paid for the product in question

All products and Services are provided “as is” and “as available”, without warranties except where required by law.